Legal Information

Important legal documents and policies for Zenja Coffee customers and partners.

Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

  • Personal information (name, email, phone number, address)
  • Payment information (processed securely through third-party providers)
  • Order history and preferences
  • Communication records with customer service
How We Use Your Information
  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Send order confirmations and shipping updates
  • Improve our products and services
  • Send marketing communications (with your consent)

 

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

  • With service providers who assist in our operations
  • When required by law or to protect our rights
  • In connection with a business transfer or merger
Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • With service providers who assist in our operations
  • When required by law or to protect our rights
  • In connection with a business transfer or merger
Your Rights

You have the right to:

  • Request deletion of your data
  • Opt-out of marketing communications
  • Request data portability
Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@zenja.com or +1 (555) 123- 4567.

Terms & Conditions

Agreement to Terms

By accessing and using Zenja Coffee services, you accept and agree to be bound by the terms and provision of this agreement.

Products and Services
  • All products are subject to availability
  • We reserve the right to limit quantities
  • Product descriptions and images are for informational purposes
  • Prices are subject to change without notice
Orders and Payment
  • Payment must be received before order processing
  • We accept major credit cards and digital payment methods
  • Orders are subject to verification and acceptance
  • We reserve the right to cancel orders for any reason
Shipping and Delivery
  • Delivery times are estimates and not guaranteed
  • Risk of loss transfers upon delivery to carrier
  • Additional charges may apply for expedited shipping
  • International shipping subject to customs and duties
Limitation of Liability

Zenja Coffee shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or services

Governing Law

These terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.

Return & Exchange Policy

Return Window

You may return unopened products within 30 days of delivery for a full refund. Opened products may be returned within 14 days if you are not satisfied with the quality.

Eligible Items
  • Unopened products in original packaging
  • Products with manufacturing defects
  • Incorrect items shipped
  • Damaged products received
Non-Returnable Items
  • Products opened and consumed beyond sample taste
  • Items damaged due to misuse or normal wear 
  • Products past the expiration date
  • Custom or personalized orders
Return Process
  1. Contact our customer service team at support@zenja.com or +1 (555) 123-4567
  2. Receive return authorization and shipping instructions
  3. Package items securely and ship using provided label
  4. Refund processed within 5-7 business days after receipt
Exchanges

We offer exchanges for defective products or incorrect orders. Contact us within 7 days of delivery to arrange an exchange.

Refund Method

Refunds will be issued to the original payment method. Processing time varies by payment provider but typically takes 5-10 business days.

International Returns

International customers are responsible for return shipping costs unless the return is due to our error. Custom duties and taxes are non-refundable.