Frequently Asked Questions

Everything you need to know about Zenja products, preparation, shipping, and more.

Products & Ingredients
What makes Zenja Coffee different from regular coffee?

Zenja Coffee combines premium single-origin Arabica beans with carefully selected functional ingredients like Reishi mushrooms, Magnesium Oxide, and natural Stevia. This unique blend provides sustained energy without crashes, enhanced focus, and cognitive support while maintaining exceptional taste.

Most Zenja products are gluten-free, dairy-free, and contain no artificial additives. However, please check individual product labels for specific allergen information. Our Karak contains dairy, and some products are manufactured in facilities that process nuts.

Zenja Coffee contains approximately 95mg of caffeine per serving, Zenja Karak has 45mg, Zenja Matcha contains 35mg, while Zenja Tea and Juice are caffeine-free options. All caffeine levels are clearly marked on product packaging.

Preparation & Usage
How do I prepare Zenja Coffee for best results?

Empty one sachet into 150-200ml of hot water (80-85°C). Stir well for 30 seconds until completely dissolved. For iced coffee, use less hot water initially, stir, then add cold water and ice. Avoid boiling water as it may affect the functional ingredients.

Yes! Use more or less water to adjust strength. For sweetness, you can add natural sweeteners, but our products are already balanced with Stevia. We don’t recommend using less than the full sachet as it may affect the nutritional benefits.

Morning or early afternoon is ideal for caffeinated products. Zenja Tea can be enjoyed anytime. For best results, consume on an empty stomach or 30 minutes before meals. Avoid caffeinated products 6 hours before bedtime.

Storage & Shelf Life
How should I store Zenja products?

Store in a cool, dry place away from direct sunlight and heat. Keep sachets in their original packaging until use. Avoid storing in humid areas like bathrooms or near stoves. Room temperature (15-25°C) is ideal.

All Zenja products have a 24-month shelf life from manufacture date when stored properly. Expiration dates are clearly printed on each box and individual sachets. For optimal taste and potency, we recommend consuming within 18 months.

No refrigeration needed. Our individual sachets are designed for single use and don’t require special storage once opened. If you have leftover prepared beverage, refrigerate and consume within 24 hours.

Shipping & Delivery
What are your shipping options and costs?

We offer standard shipping (5-7 business days) for $4.99, express shipping (2-3 business days) for $9.99, and overnight delivery for $19.99. Free standard shipping on orders over $50. International shipping available to select countries.

We guarantee safe delivery. If your order arrives damaged or gets lost in transit, contact us within 48 hours with photos (for damaged items) or tracking information. We’ll send a replacement at no charge or provide a full refund.

Once your order ships, you’ll receive a tracking number via email. You can track your package on our website or directly through the carrier’s website. We partner with FedEx, UPS, and USPS depending on your location.

Payment & Billing
What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.

Yes, absolutely. We use SSL encryption and are PCI DSS compliant. We don’t store your payment information on our servers – all transactions are processed securely through our payment partners. Your data is protected with bank-level security.

We offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your purchase, contact us for a full refund or exchange. Products must be in original condition. We also accept returns for defective or damaged items beyond the 30-day window.

Products & Ingredients
What makes Zenja Coffee different from regular coffee?

Zenja Coffee combines premium single-origin Arabica beans with carefully selected functional ingredients like Reishi mushrooms, Magnesium Oxide, and natural Stevia. This unique blend provides sustained energy without crashes, enhanced focus, and cognitive support while maintaining exceptional taste.

Most Zenja products are gluten-free, dairy-free, and contain no artificial additives. However, please check individual product labels for specific allergen information. Our Karak contains dairy, and some products are manufactured in facilities that process nuts.

Zenja Coffee contains approximately 95mg of caffeine per serving, Zenja Karak has 45mg, Zenja Matcha contains 35mg, while Zenja Tea and Juice are caffeine-free options. All caffeine levels are clearly marked on product packaging.

Preparation & Usage
How do I prepare Zenja Coffee for best results?

Empty one sachet into 150-200ml of hot water (80-85°C). Stir well for 30 seconds until completely dissolved. For iced coffee, use less hot water initially, stir, then add cold water and ice. Avoid boiling water as it may affect the functional ingredients.

Yes! Use more or less water to adjust strength. For sweetness, you can add natural sweeteners, but our products are already balanced with Stevia. We don’t recommend using less than the full sachet as it may affect the nutritional benefits.

Morning or early afternoon is ideal for caffeinated products. Zenja Tea can be enjoyed anytime. For best results, consume on an empty stomach or 30 minutes before meals. Avoid caffeinated products 6 hours before bedtime.

Storage & Shelf Life
How should I store Zenja products?

Store in a cool, dry place away from direct sunlight and heat. Keep sachets in their original packaging until use. Avoid storing in humid areas like bathrooms or near stoves. Room temperature (15-25°C) is ideal.

All Zenja products have a 24-month shelf life from manufacture date when stored properly. Expiration dates are clearly printed on each box and individual sachets. For optimal taste and potency, we recommend consuming within 18 months.

No refrigeration needed. Our individual sachets are designed for single use and don’t require special storage once opened. If you have leftover prepared beverage, refrigerate and consume within 24 hours.

Payment & Billing
What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.

Yes, absolutely. We use SSL encryption and are PCI DSS compliant. We don’t store your payment information on our servers – all transactions are processed securely through our payment partners. Your data is protected with bank-level security.

We offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your purchase, contact us for a full refund or exchange. Products must be in original condition. We also accept returns for defective or damaged items beyond the 30-day window.

Storage & Shelf Life
How should I store Zenja products?

Store in a cool, dry place away from direct sunlight and heat. Keep sachets in their original packaging until use. Avoid storing in humid areas like bathrooms or near stoves. Room temperature (15-25°C) is ideal.

All Zenja products have a 24-month shelf life from manufacture date when stored properly. Expiration dates are clearly printed on each box and individual sachets. For optimal taste and potency, we recommend consuming within 18 months.

No refrigeration needed. Our individual sachets are designed for single use and don’t require special storage once opened. If you have leftover prepared beverage, refrigerate and consume within 24 hours.